{"id":204,"date":"2012-01-25T11:07:02","date_gmt":"2012-01-25T07:07:02","guid":{"rendered":"http:\/\/www.default.am\/?p=204"},"modified":"2012-01-25T11:07:02","modified_gmt":"2012-01-25T07:07:02","slug":"cisco-ipcc-express-edition-solution-reference-network-design","status":"publish","type":"post","link":"http:\/\/www.default.am\/?p=204","title":{"rendered":"Cisco IPCC Express Edition Solution Reference Network Design"},"content":{"rendered":"

\"Cisco_IPCC_Express_4.0_Solution_Reference_Network_Design_SRND_January_16th_2007_www.default.am\"<\/p>\n

Cisco IPCC Express Edition Solution Reference Network Design<\/p>\n

<\/p>\n

This document describes the various components used to build a Cisco IPCC Express system, and it
\ngives recommendations on how to combine those components into an effective solution for your
\nenterprise.
\nThe following topics are not covered in this design guide:
\n\u2022 Installation and configuration of Cisco IPCC Express, IP IVR, and Agent Desktop
\n\u2022 Cisco IP IVR and Cisco QM programming guidelines. IPCC Express is a packaged solution built upon a Cisco software platform called Customer Response Solutions (CRS). The CRS platform supports other solution packages\u2014IP IVR and IP Queue Manager (QM). IP IVR and IP QM are primarily used with IPCC Enterprise. Unlike IPCC Express, the IP IVR and IP QM solutions do not provide ACD and CTI functions. In IPCC Enterprise deployments, the ACD and CTI functions are provided by the Intelligent Contact Management (ICM) software. ICM software, combined with either IP IVR or IP QM and CallManager, make up the IPCC Enterprise Solution.
\n\u2022 Best practices for Contact Service Queues (CSQs) and priority queuing of IPCC Express.
\n\u2022 Design guidelines for Cisco IP Telephony common infrastructure and call processing.
\n\u2022 IPCC Express Voice Browser (using VoiceXML), automatic speech recognition (ASR), and text-to-speech (TTS) best practices.
\n\u2022 The call sizing guidelines in this document are intended only to illustrate concepts in providing high-level sizing of call center resources. This document is not intended to be an all-inclusive guide to designing and sizing contact centers. Each deployment will be different and specific to your system requirements.<\/p>\n

 <\/p>\n

Download<\/strong>: link 1<\/strong><\/a> | link 2<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco IPCC Express Edition Solution Reference Network Design<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,26,3,9],"tags":[],"class_list":["post-204","post","type-post","status-publish","format-standard","hentry","category-ccdp","category-ccvp","category-cisco","category-other"],"_links":{"self":[{"href":"http:\/\/www.default.am\/index.php?rest_route=\/wp\/v2\/posts\/204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.default.am\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.default.am\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.default.am\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.default.am\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=204"}],"version-history":[{"count":1,"href":"http:\/\/www.default.am\/index.php?rest_route=\/wp\/v2\/posts\/204\/revisions"}],"predecessor-version":[{"id":206,"href":"http:\/\/www.default.am\/index.php?rest_route=\/wp\/v2\/posts\/204\/revisions\/206"}],"wp:attachment":[{"href":"http:\/\/www.default.am\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.default.am\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=204"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.default.am\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}